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The Challenge

Amid increasing regulatory scrutiny on supply chain resilience and third-party oversight, two global insurers faced similar challenges in scaling and maturing their existing Third Party Risk Management (TPRM) frameworks.

Key issues included:

  • Frameworks not fully aligned to evolving regulatory expectations (for e.g. across the UK, EU, Australia and Singapore)
  • Inconsistent due diligence (DD) and risk control mechanisms across the third-party lifecycle
  • Insufficient contractual and governance coverage for critical third parties

With regulators placing greater emphasis on operational resilience, third-party criticality and demonstrable supply chain oversight, both organisations required enhanced maturity in identifying, assessing and governing third-party risk in a measurable and proportionate manner.

Our Approach

Working closely with the Heads of TPRM and incorporating input from Second Line of Defence (2LoD) functions to ensure regulatory alignment, we:

  • Conducted a current-state maturity and readiness assessment
  • Identified control gaps across the third-party lifecycle (onboarding, monitoring, exit)
  • Developed proposals to refine and strengthen due diligence and risk control mechanisms
  • Aligned framework enhancements to regulatory developments across key jurisdictions

Further, using regulatory guidance to define critical third parties and concentration risk exposure, we designed a practical, risk-based methodology to:

  • Assess third-party criticality
  • Apply proportionate governance and oversight mechanisms
  • The approach ensured scalability while embedding regulatory-aligned resilience principles across the supplier ecosystem.

The Outcome

  • Risk-based Third-Party Criticality Assessment Model
  • Refreshed and strengthened Third Party Risk Management Framework
  • Formalised Third Party Risk Management Policy aligned to multi-jurisdictional regulatory expectations

Both organisations now operate with a more mature, regulator-aligned TPRM capability that strengthens supply chain resilience and enhances governance oversight.

Testimonials